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Atana
United States
Приєднався 4 тра 2011
Atana, formerly Media Partners, combines engaging, award-winning content with embedded behavioral questions to deliver measurable change in employee behaviors and attitudes.
Our behavioral-based eLearning covers:
Workplace Communication: Equip your managers with the skills to confidently address sensitive workplace issues and navigate difficult conversations with honesty and respect.
Respectful Workplaces: Build a workplace that prioritizes respect by creating a safe environment free from negative behaviors such as harassment, bullying, bias, discrimination, and incivility.
Diversity & Inclusion (D&I): Foster a more inclusive workplace by raising awareness and inspiring behavior change on key areas such as unconscious bias, impact vs. intent, and microaggressions.
Workplace Safety: Create a culture where employees recognize warning signs and address potential behaviors that could lead to acts of violence.
Our behavioral-based eLearning covers:
Workplace Communication: Equip your managers with the skills to confidently address sensitive workplace issues and navigate difficult conversations with honesty and respect.
Respectful Workplaces: Build a workplace that prioritizes respect by creating a safe environment free from negative behaviors such as harassment, bullying, bias, discrimination, and incivility.
Diversity & Inclusion (D&I): Foster a more inclusive workplace by raising awareness and inspiring behavior change on key areas such as unconscious bias, impact vs. intent, and microaggressions.
Workplace Safety: Create a culture where employees recognize warning signs and address potential behaviors that could lead to acts of violence.
Have you ever interviewed a candidate and had an instant connection?
In this clip from The @frontlineindustrypodcast, Scott Springer, President of Chelwood Consulting Group, gives a personal example of how he fell into the trap of affinity, or "Just Like Me" bias during an interview. Unfortunately, the friendly view caused by affinity bias may cause you to skim over answers, miss red flags or justify a candidate’s weak answers.
Interviewing as a team and considering others' observations helped him achieve a more balanced assessment in future interviews.
Interviewing as a team and considering others' observations helped him achieve a more balanced assessment in future interviews.
Переглядів: 172
Відео
Sexual Harassment Training Prevention Clip-Building a Culture of Respect
Переглядів 123Місяць тому
According to Atana Research, 53% of employees believe that behavioral standards are inconsistently applied in their workplace. In addition to inhibiting employees from speaking up about things like harassment and bullying, which allows inappropriate or disrespectful conduct to continue unchecked, inconsistent standards can be a catalyst for apathy and resentment, negatively impacting morale, te...
Healthcare Workplace Communication Training-Uncomfortable Conversations Training Clip
Переглядів 2963 місяці тому
How do I even start...?" Healthcare managers in your organization must address inappropriate behavior. But it can be hard to know where to start, as this clip from our Uncomfortable Conversations course shows. Using healthcare scenarios, this version of Atana's Uncomfortable Conversations course raises awareness about the disadvantages of procrastinating and provides a clear path toward resolut...
Showing Empathy-Uncomfortable Conversations Training Clip
Переглядів 4364 місяці тому
Showing Empathy-Uncomfortable Conversations Training Clip
How to Address Inappropriate Behavior-Uncomfortable Conversations Training Clip
Переглядів 6304 місяці тому
How to Address Inappropriate Behavior-Uncomfortable Conversations Training Clip
Having Hard Conversations Pays Off-Uncomfortable Conversations Training Clip
Переглядів 2024 місяці тому
Having Hard Conversations Pays Off-Uncomfortable Conversations Training Clip
A Sudden Case of Laryngitis-Uncomfortable Conversations Training Clip
Переглядів 1904 місяці тому
A Sudden Case of Laryngitis-Uncomfortable Conversations Training Clip
Workplace Communication Training that Turns Good Managers into Great Communicators
Переглядів 1,2 тис.6 місяців тому
Workplace Communication Training that Turns Good Managers into Great Communicators
Unconscious Bias Training Clip-Age Bias in the Workplace
Переглядів 9997 місяців тому
Unconscious Bias Training Clip-Age Bias in the Workplace
Workplace Violence Prevention Training-Getting Real about Workplace Violence
Переглядів 5298 місяців тому
Workplace Violence Prevention Training-Getting Real about Workplace Violence
Unconscious Bias Training Preview-Unintentional Still Hurts: Overcoming Unconscious Bias
Переглядів 1,1 тис.8 місяців тому
Unconscious Bias Training Preview-Unintentional Still Hurts: Overcoming Unconscious Bias
Diversity and Inclusion in the Workplace Training - How Was Your Day?
Переглядів 3,7 тис.8 місяців тому
Diversity and Inclusion in the Workplace Training - How Was Your Day?
Sexual Harassment Prevention Training-Once & For All: Stopping Sexual Harassment at Work
Переглядів 1,1 тис.8 місяців тому
Sexual Harassment Prevention Training-Once & For All: Stopping Sexual Harassment at Work
Unconscious Bias Training Clip-Stereotype Bias at Work
Переглядів 5 тис.Рік тому
Unconscious Bias Training Clip-Stereotype Bias at Work
Unconscious Bias Training Clip-Gender Bias
Переглядів 6 тис.Рік тому
Unconscious Bias Training Clip-Gender Bias
Unconscious Bias Training Clip-Perception Bias in Healthcare
Переглядів 2,2 тис.Рік тому
Unconscious Bias Training Clip-Perception Bias in Healthcare
Unconscious Bias Training Clip-Perception Bias in the Workplace
Переглядів 9 тис.Рік тому
Unconscious Bias Training Clip-Perception Bias in the Workplace
Unconscious Bias Training Clip-Stereotype Bias in the Workplace
Переглядів 7 тис.Рік тому
Unconscious Bias Training Clip-Stereotype Bias in the Workplace
Time Thieves | Time Management For Managers
Переглядів 2,2 тис.4 роки тому
Time Thieves | Time Management For Managers
Workplace Violence Prevention Training Clip-What To Do If You Can't Get Out?
Переглядів 6104 роки тому
Workplace Violence Prevention Training Clip-What To Do If You Can't Get Out?
Workplace Violence Prevention Training Clip-What is Workplace Violence in Healthcare
Переглядів 10 тис.4 роки тому
Workplace Violence Prevention Training Clip-What is Workplace Violence in Healthcare
The Power of Storytelling and How L&D Professionals Can Harness It
Переглядів 8824 роки тому
The Power of Storytelling and How L&D Professionals Can Harness It
What NOT To Do During Patient Encounters
Переглядів 4444 роки тому
What NOT To Do During Patient Encounters
Is this parody or is this real?
Don't play victim just answer honestly
And what's wrong with that question?
Man’s seemed genuine.
Farrell's Ice Cream Restaurants were fantastic. Everything was great.
ua-cam.com/video/ISJ1V8vBiiI/v-deo.htmlsi=Hzv-iXbvzgdG0fMh
Think about the law before you are going to harrass some one. Those people who are harassing someone are not thinking about the law. I, when I am going to do some things. I think first.
This only works if the employer takes a similar philosophy towards their employees otherwise, it sounds like a bad joke.
My experience was never with a caring concerned coach or manager. Always full of some agenda or judgement. Great way she handled it. She got way more out of the employee like that . Very nice.
ua-cam.com/video/ISJ1V8vBiiI/v-deo.htmlsi=aA9xH4eHmZl-6Zl3
I had to watch this over 10 years ago from an airport parking company. After watching this, they give us a pickle lapel pin. 😂 Geez
I have met those people in real life😂
@nikhilkukreja apka yt username change karlo please
Watched this as part of my training for my job at LEGO Discovery Center Boston, great video
very informative.
Hello, I added a comment this week and it is no longer visible, asking for approval to use this public video in a training setting. I have also sent an email through your website form. I look forward to your reply with how we can gain permission. I will then supply more detail as needed. Thank you very much. Darcie
Uc been through something similar it was so bad
Got three when I worked at Walmart I remember lol
The person that wrote that letter about not getting a free pickle is an ass
When I was in orientation and training for a former retail job, our manager had us watch this in video form
I watched this about five years ago and mentioned it today to our newer employees.
Excellent! Such a pro idea. Thanks a lot!
im commenting because i agree with my body below. Where is the part where it explains to have customer retention and explain the Bob Farrell method of "Give em the pickle"?
As a respectful customer in line behind the ***hole customer, I/we assure you: the number one customer service thing we want to see is ***hole customers thrown out on their ass/told to shut the **** up. We'll patronize your business 10x over if you never give in to the jerks. :D
Manager shared this with me today and I had to rewatch it again because this is so good. 10/10 on production, acting and function. No notes.
the best of the 3 old dvds i had to watch when i got my first job
BT, if you're watching, I hate this.
I watched this over 20 years ago in a orientation and I have never forgot it. Give em the pickle!
Guys, just put 'em in their place.
Corny but informative.
Times have changed...for the worse.
That seemed pretty normal to me
I think the bias part is that she expected Mr. Porter to speak in AAVE, which is often considered an inferior or improper form of English. While this could have been a genuine compliment, it’s also possible that this comment is like her saying she was surprised that he spoke in white English. I’m not an expert or anything, but this is what I took away from the clip (:
Her saying that shows that she did not expect the gentleman to be so articulate. As if people of that race do not usually speak so well. That’s the problem.
@@ClementineKit I feel like that is what the creator of the video intended, however in this video I don't think she's implying that. She is just giving some genuine compliments albeit coming off a bit weird. I think videos like this will make people more scared to give genuine compliments than anything.
@@vishalgaikwadsr.964 saying “you are so articulate” is a backhanded compliment. I wouldn’t say this to anyone because it’s pretty disrespectful.
@@ClementineKit Maybe he was just really articulate 😂😂.
I watched this video when I worked at In-N-Out over 20 years ago. I never forgot it. A company that forgets this philosophy will never be truly successful.
Lmfao
stupid, fake video, nice fake eye contact, but means nothing.
This may have worked in the 50's 60's 70's 80's 90's and 2000's but not anymore. People complain and ask "for the manager" to get whatever they want.
This is brine-shit! If we keep giving asshole customers anything and everything they want they get greedy for it and expect it every time and people all around them will notice and expect the same. It starts with "give 'em the pickle" then it will be "I got it for free last time, why not this time!?" Then they'll start to feel like they are the privileged pickled king and queen of the preserved castle of your business. Maybe this worked years ago but not anymore. Customers will take anything they can get for free and then some. If they want an "extra pickle" every time then they should pay for it and not complain. Be grateful for what you get and don't bitch if you don't get your "free extra pickle" Fucking pickleful!
Best customer service philosophy ever. I saw this years ago in two of my vocations: a local casino, and later at a VA training. I always wanted to teach that program.
Excellent !! great notes for me.
If a customer leaves because they can’t get something for free, good riddance. Cheap deadbeats don’t keep a company afloat.
Excellet.
I started just telling them to fuck off, it works.
my guy got charged $62 for a diet coke thats just outta pocket
Great information about business ethics and better decision making. Thank you
The old lady is needed to be addressed first because she is unhappy compared to others in every section Get Your Supervisor. For Safety Supervisor kindly wear PPE as she is going to bang your head.
Shame Shame
It's all fun and games until you get caught. Years of this add up they go back for an audit and realize what's happening, now you owe the company over $100,000 you don't have.
Do the right thing people.
I watched this video about 20 years ago at one of my first jobs and it's still with me today!
Hard to imagine being okay with stealing from where you work